BSNL broadband is definitely a good service and it has a fairly good speed (better than some of the private operators – I have seen the horribly slow speed of Airtel). However one such speed test result put me to amazement. I asked for myself- can this be true? BSNL
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BSNL is an erstwhile govt. department converted to PSU. And now it is competing in open market with Private and Transnational Telecom Companies. The biggest competitive differentiation in service sector is “Service” itself. And most important part of ‘service’ in this sector is grievance redressal. It is unfortunate – that
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BSNL definitely is changing. I had applied for a landline phone from BSNL recently. The connection came quick (within 4 days). Moreover, the set provided was one with CLI facility – the facility itself comes free. We really expect so less from Government PSUs – that anthing good really surprises!
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I recently received an SMS from CellOne, the mobile service of BSNL that they were offering internet, MMS and GPRS facilities to their prepaid customers also, and one could contact their Call Center facility for that. Having such facility is always an interesting thing. Consequently, I spoke to the BSNL
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