BSNL is an erstwhile govt. department converted to PSU. And now it is competing in open market with Private and Transnational Telecom Companies.
The biggest competitive differentiation in service sector is “Service” itself. And most important part of ‘service’ in this sector is grievance redressal. It is unfortunate – that BSNL subscribers face many problems relating to redressal of their grievances.
Moreover BSNL itself does not publicise the different channels of getting the problem redressed. However, I recently chanced upon the following link:
http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp
Here BSNL subscribers can record their problems online. One is given the complaint number. And the wonderful thing is that it works! The response time may depend from area to area in my case it was the third day (!) – so one has to be bit patient.
In general – if one is in the paper mode – usually one has to give a written complaint to the nearest Customer Service Center (called “CSC”) and then wait for the complaint to be redressed. If the problem is more pressing, one can visit the SDE (Internal) or the SDE (External) depending on the nature of problem. Internal looks after the Telephone Exchange, while External relates to any technical work that is outside the exchange – ie from Exchange to the subscriber end. Usually in a large place there can be two / three exchanges – consequently there can be an SDE for each such exchange. One has to know to which exchange one’s phone is linked.
Higher up in the hierarchy is DE / AGM with the same suffix. Any problem should get resolved at this level – as this is the highest executive level.
Over this all are administrative levels – whether DGM / GM etc. and they are not usually concerned with the day to day executive problems. However if the problems do not get resolved upto DE level, then one can approach the concerned DGM / GM directly.
Update (Thanks @Satish for providing the link):
Complaint lodged on 24.03.2010 at around 3.15 pm and got complain number TUA00628 from Shillong 197. This is a Meghalaya State Electricity Board Guest House number (03651-223631) at MeSEB Complex Rongkhon, Tura, West Garo Hills District, Meghalaya. It is still dead and not attended till now. Your kind attention is awaited. Executive Engineer(Civil) MeSEB, Tura.
You are requested to please put your complaint in the following link:
http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp
How can I get the status of complaint posted on above link.
A complaint number is given – but not sure if or how the customer can track it on web.
Enter your Grievance in the below link
http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp
you will get a grievance number. Save this number. If you lose this number, then there is no way to track your grievance.
Track your grievance using the below link
http://mis.bsnl.co.in/pgs/internet/pgstatusintregn.asp
Satish – thanks for the link.
Sir,
I am a fresh user & ‘ have taken INTERNET BROADBAND facility in the month Oct 2010 but till date even after elapsing of nearly two months , NO bill has been reached to me. Kindly expedite to send the same avoiding other complication & penalities (if any).
[Address & Phone Edited Out]
Most likely the bill has not yet been generated. You can contact the local Customer Service Center (CSC). You can also check online – the link for Jamshedpur is: http://61.0.186.10/userbill.asp
I have gone through and found that there is not any mail address to send a grievance at satna M.P.,my landline connection No233875 is still full of disturbance heavy sound of humming comes through receiver and suppressing our talk.this complaint had already been noted at exchange office satna but only temporary solution is applied ,hence problem is as it is. I feel very much unhappy,distressed and disappointed,
Plz read :
http://indiapoint.net/archives/2010/01/11/bsnl-online-complaint-and-grievance-redressal/
register your complaint at:
http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp
Dear respected ,
Its to inform you like this that your bsnl customer service on 123(9400024365) is not working properly, if someone wants to connect them , the ring will go properly but nobody will be there to attend the customer.
If you are trying from mobile use 24365
If you are trying from landline use 9400024365
For online complaint use
http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp
The problem with 24365 / 9400024365 is that this customer service is outsourced to some private company – and it seems that BSNL does not exercise proper control over it.
I am also a customer of BSNL like you, and in every technical issues problems are bound to be there. We only need some patience to get those resolved.
sir,
i am facing problem in my bsnl mobile due to weak signals. I registered my complaint at above web address given in indiapoint.net my complaint no was raj/co/2011/1112 but after two days i got status of my complaint stating that problem was cured which is totally false. till today i am facing same problem now i have again lodged new complaint vide no RAJ/CO/2011/1335.Please help me
Signal is not an individual issue, but an issue of the area. I would suggest make a representation, and get signature of 20 to 25 subscribers of your area and submit the representation to the DGM or GM incharge. If possible also take media persons with yourself!
Making complaint on such issue alone would hardly elicit any response – the reason is that it is a technical thing relating to towers and orientation of antennas – and also various other factors. Such issues are looked into only when many people would complain.
cricket alerts rs.30/- deducted without consent from no.5123430/03.04.11.10.34 am. deactivate nO *456*12# not working. alert not sent in usual sms tone but in strange sound. complaint no.CH0504116067
CHN/PGO/2011/90
hi i m praveen singh chauhan living at urja nagar, jalipa , barmer-344001 district of rajasthan . my problem is that in my powter plant town ship colony the bsnl mobile network are very poor . we have got about 250 persons using vpn sim of bsnl so we are badly suffering from network problem so solve our problem as soon as possible.
Plz read the previous comment:
http://indiapoint.net/archives/2010/01/11/bsnl-online-complaint-and-grievance-redressal/comment-page-1/#comment-722
(IndiaPoint.Net is an independent website and not associated with any organisation)
Sir, i have submitted my land line (01892233244) on 13th of June for permanent disconnection and refunding. so far i am not informed regarding the disconnection. may i know whether above mentioned no is disconnected or not.
Thanking you
Bijukumar.
Plz put up your complaint at:
http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp
Refund usually takes time like 2 to 3 months
i have apply for bsnl land line with internet connection at SHIVPURI (MP) dated 15-7-11 & I dipseted 1000/-Rs. cash on same date. But till date they are doing nothing till today. there is [EDITED] wants 500/- Rs. for as a connection , I surprised why they want 500/- Rs. (its a bribe)
Respected sir, now i dont want any connection of BSNL so please refunded my 1000/- Rs. that i deposeted. please reply sooner.
Dont pay any bribe!
I would suggest that as you have waited for these few weeks, do two things:
Firstly put up complaint at: http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp
Secondly write to the following address – write on email, and also if possible put in a letter with the complete details alongwith the receipt of your cash deposit to the following address:
Shri N.K.Yadav
Chief General Manager Telecom
M P Circle,
BSNL Bhawan Bhopal-462015
Phone NO. 2450000 (O) 2430000 (R)
E-Mail ID- cgm_mp@bsnl.co.in
Sir/Madam, I Have not given any concent to activate my chat messanger service. It is activated automatically and 15 rupees deducted from my balance amount. Hence You are requested to deactivate my chat messanger facility and refund rupees 15 as soon as possible. I will be most thankful for your speedy action and reply.
Plz send sms
UNSUB
to the number 57070
http://rajasthan.bsnl.co.in/bsnl/main/Mobile_Instant_Messaging.htm
http://gujarat.bsnl.co.in/pdf/instant_messaging.pdf
btw, I am only a subscriber of BSNL and this is an independent website
Dear sir/madem I am complaining u on behalf of 15000 peoples that BSNL had installed a WLL tower which provides also mobile signals in the area,at BHATOLI PAKWAN village under code 01893 within DHARAMSHALA tel distt. But sir ,Its a matter of sorrow that we whole people, who uses BSNL mobiles in the area,are totally on the mercy of the land/premises owner ,on whom land this tower had been installed
because he he switch on /off the tower on his will .When we ask him abt that he insist us to us that u should complaint to telephone authorities ,that they should appiont a person here in the exchange. Sir ur deptt has given total control of the exchange to him. They r misusing electricity and genretor fascilities for their personal uses.For example u can check the electricity bill of their house till exchange has been insttalled. So ur requested to hand over the key and control of the exchange to the regular employees of ur deptt. that people can enjoy ininrupted fascilities of both BSNL WLL &Mobile services. If there will no action abt the matter i will put up this negligence of ur officials with to COMMUNICATION MINISTER.
Dear Ashwani – This website http://indiapoint.net is an independent website not affiliated to any organisation. And I am also a subscriber of BSNL like any other. For online complaint plz read the post:
http://indiapoint.net/archives/2010/01/11/bsnl-online-complaint-and-grievance-redressal/
However, given the kind of problem you have, I would suggest you give separate written complaint to the following:
1. General Manager of BSNL of your area
2. Chief General Manager of BSNL of your State
3. CMD BSNL, New Delhi
4. Minister of Communication, Govt of India, New Delhi
The addresses you will get at BSNL website and the DoT website
our bsnl landline is half the time dead and the broadband connection dies in every 10 mins. is there any other option to get rid of argueing with illiterate employees? every time they give an excuse that bcoz of the rainy season the land line is dead…but my question is In a city like mumbai, do people really stop talking through there bsnl landlines? gujarat adipur (kutch)
Put an online complaint – link you will find in the article http://indiapoint.net/archives/2010/01/11/bsnl-online-complaint-and-grievance-redressal/
And if there are some of your neighbours who face the same problem, then give a combined complaint to the local CSC for changing cable
I would as well add, that the way the cable system works – we have two BSNL landline phones – and both have been drawn from different DP. So recently during rains & also some road digging work, one of the phone was out for nearly two weeks. But the other phone was working properly.
So another solution can be that you can ask them to change the DP from where the wires of your phone comes.
DP = Distribution Point
( IndiaPoint.Net is an independent website not related to any organisation )
I am user of prepaid-BSNL mobile no.. Can i get a note from BSNL for how much amount i have recharged for the six months or more?
As far as I know, there is no such provision. However you may confirm from local CSC (Customer Service Center) if BSNL can provide such thing.
However, in my opinion a better way is, that if you want to keep records (not the messy paper type), do the online recharge/topup from bsnl.co.in
I do online topup/ recharge when required. Plz checkout the screenshot at http://indiapoint.net/archives/2009/11/26/bsnl-landline/2/
Sir,
My phone no 238104 is working fine but the the DSL signal is disturbing me too much please advice
Thanks & regards
Victor Singh
I would suggest contact your local CSC.
Dear sir,
i have complaint several time from your customer care & nodel officer against disconect our value added services as mobile radio pack, i have complain 1st time 29 july 2011 company conferm me disconect for mobile pack service but 23 august 2011 again deduct 25 rupees from our account. i have more time taking till date but company not responce me please guide………..our complain no-G-29100722 & IH25108437 &H27100442. MY MOBILE NO IS- 9425651059.
You can write to CGM of your Circle
You can write to CMD of BSNL: cmdbsnl@bsnl.co.in
dear sir
i my area bsnl tower is not working properly.
network problem is always shown
kindly do some thing
Plz complain in the BSNL link provided at: http://indiapoint.net/archives/2010/01/11/bsnl-online-complaint-and-grievance-redressal/
Also do check if that is not your handset issue
Sir,
i am a loyal customer for the last about 10 yeras. my land line no is 01683-265816 which is lyingdead for the last 2.5 months i have registered many time complaints in the respective authority but all is gone waste is this is type of redressal of your complaints.
Plz write your complaint to
1. http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp
2. http://dpg.gov.in/Lc_ViewStatus.aspx
IndiaPoint.Net is an independent website not related to any organisation
my old no was 0721 2578000 which i changed to 0721 2568888. i make online payment through bsnl portal. I get recepts with old no 2578000. i made many complaints also through link mentioned above. i got answer that it is a portal system problem , informed to itpc hyderabad &will be rectified shortly. even after 3 months over, nothing happens. Pl can i get any mail id of itpc hyderabad to complaint directly? pl help
You should try: http://portal.bsnl.in/bsnlcca/Emailus.aspx
Another link is: http://portal.bsnl.in/portal/aspxfiles/Contact.aspx However I am not sure how useful is this link
Some phone numbers you may try – relating to ITPC Hyd – http://aigetoaitpc.weebly.com/circle-body.html
Ure BSNL Ke Bhale Aadmiyon ! Kyon Free Ke Paise Lete Ho. Hajaron Baar Customer Care Per Phone Milaten Hain Lekin Koi Bhi Banda Wahan Jawab Dene Wala Nahin Hai. Jab Jaipur Jaise Shahar Me Hi Yeh Haalat Hai To Gaon Me Kya Haalat Hogi, Bada Hi Vicharniya Prashna Hai. Anekon Baar Telephone se Related Complaint Orally Officials Ko Jakar Kahi, Lekin Koi Sunane Wala Nahin. Broadband Se Related Complaints Kai Baar Vidhyadhar Nagar & Shastri Nagar Office me jakar karte hain lekin mujhe aaj tak pata nahin laga ki koi kaam kyon nahin karna chahta ? Ab To Sunlo Bhagwan Ke Bando.
dear sir/madam,
to be frank this is one of the last silly thing i will be doing to save my cell one number [EDIT]. i have complained several times to the customer care/people who check mobile network/ udupi DGM [EDIT].. and so on. the general trend is like this. if u go to bsnl office with a complaint they will say you call higher officials..we cant do anything. higher officials are saying because of [EDIT] s 2G scam there will not be any developmental works in bsnl for long time to come. oh.. i forgot my complaint… I AM GETTING WEAK SIGNAL IN MY CLINIC @NEW MEDICAL CENTRE, SHET BUILDING, MAIN ROAD, KUNDAPURA, UDUPI DISTRICT, KARNATAKA. one person below DGM even gave a very good idea. CHANGE NETWORK. no headache sir….. is anybody listening?
Found these on internet: May be you can use some trick (read the comments also)
http://www.wisebread.com/no-signal-5-quick-ways-to-boost-your-cell-phone-reception-updated
This may work, because similar principle is used to boost signals of EVDO
http://anand.tch.in/2008/09/improving-signal-strength-of-evdocdma.html
(using metal sheets or few CDs near the equipment)
pls help me…i want to take a connection of bsnl brodband. but our bsnl exchange officers are very bad. because they forbidden me to take a brodband connection. so help me pls…..my exchange office address:- near of school field, thanagazi , district (Alwar) Raj. .
thankyou
Find out the details – it may be they are full of capacity and therefore are not able to give additional connections
I would like to have a bsnl broadband connection in kalawar village, koteswara kundapur taluk. since last 6 month we are trying submit our applicaton and get receipt but conserned officer are not willing to do so. Keep on asking labour charge, material charge etc before taking the application………….. is it official? is telcom authority aware of such things? is the service so poor in bsnl?
please let me have a feedback on this regard.
Thanks
Satish
sir,
i have disconnected my landline phone no.=033-2571 8944 issued under the name of paresh guchait and also the broadband plan which was under the same.
but i have not got my refund back of both landline connection and braoadband plan.
I have also completed all the procedures for the same.
so,kindly look into the matter and help me as soon as possible.
Thanks,
Anurodh
I find that different visitors to this website are putting in their grievances & complaints relating to BSNL through comments on this page.
It has been repeated again & again that indiapoint.net is in no way related to any organisation & that this is a private website.
The correct place to put complaints relating to BSNL is the BSNL complaints website
Plz put your complaint on BSNL website
for details, read: http://indiapoint.net/archives/2010/01/11/bsnl-online-complaint-and-grievance-redressal/
Consequently the comments system relating to this article is being closed.