BSNL definitely is changing. I had applied for a landline phone from BSNL recently. The connection came quick (within 4 days). Moreover, the set provided was one with CLI facility – the facility itself comes free.
We really expect so less from Government PSUs – that anthing good really surprises! Even till today the private operator Airtel does not provide CLI for free on its landline. One has to pay Rs. 50 per month additional for that facility – while BSNL provides the facility free.
However, the Government organisations like BSNL are lacking in marketing skill – even if we dont use the word ‘marketing’, it has a big communication gap with its customers that makes customers think that government organisations dont provide the service!
The phone set was really nice and is replete with features. Image below:
BSNL Landline Phone Set
