BSNL definitely is changing. I had applied for a landline phone from BSNL recently. The connection came quick (within 4 days). Moreover, the set provided was one with CLI facility – the facility itself comes free.
We really expect so less from Government PSUs – that anthing good really surprises! Even till today the private operator Airtel does not provide CLI for free on its landline. One has to pay Rs. 50 per month additional for that facility – while BSNL provides the facility free.
However, the Government organisations like BSNL are lacking in marketing skill – even if we dont use the word ‘marketing’, it has a big communication gap with its customers that makes customers think that government organisations dont provide the service!
The phone set was really nice and is replete with features. Image below:
BSNL Landline Phone Set
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Dear sir,
With reference to Receipt number N269515, I Pankaj Singh wish to make you a humble appeal that i am trying to get a connection of BSNL since last 1 month.
I have met everybody whom i can meet and tried everything which i could do from my end to get a connection.
The response that i am getting is that there is a faulty line which needs a repair.
Kindly tell me how much time it takes for the BSNL to get a fault corrected i went to the officials and they have said that it will take a month more.
The point to note here is that i have got a pole in my house and my neighbours connection is running very fine.
Thanks- Pankaj
Udaipur
It would be better if you put your complaint at: http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp
Also check (relating to BSNL, Rajasthan Circle): http://www.rajasthan.bsnl.co.in/main/pg.htm
why BSNL is not restoring my connection?
Have you paid your bills? Have you lodged complaint with the local CSC (Customer Service Center) of BSNL?
I would suggest plz read:
http://indiapoint.net/archives/2010/01/11/bsnl-online-complaint-and-grievance-redressal/
res sir
my bsnl landline telephone no-05253-233081
my phone is dead since 08/02/2010
sent a letter to local tele. Exchange nanpara on 21/04/2010
Plz make your online complaint to BSNL in the following link:
http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp
For other details you can read:
http://indiapoint.net/archives/2010/01/11/bsnl-online-complaint-and-grievance-redressal/
dear sir, my bsnl landline 0427-2310013,salem,tn has been dead since june,2011 have sent 2 letters to the main office but no action has been taken yet ,the bills come regularly which i keep paying promptly. now am leaving salem and want to cancel my landline connection at the earliest kindly direct me to the proper channel
thanks-nibha
From your end, you have to give an application to the local BSNL CSC
Usually the procedure of cancellation is bit long – may take at least two weeks. And refund may take upto three to four months. The refund is sent by cheque to the residential address.
my no is 98XXXXXX23 & i have port out to BSNL from AIRTEL but from march i am getting bad network around my house for which i have complained uncountable time from 26April. Whenever i make call to c care i get a new docket complain number. Now my relative & friends have stop to call me because of call drop & network problem..
I would suggest put in complaint at:
http://dpg.gov.in/